Support

My recordings and mixes

Recordings and custom mixes are stored on this device and do not automatically sync to another device. You can review or delete recordings in My Recordings and edit custom mixes inside the app.

Restore a purchase

Open the Energy page and choose Restore Purchases. Use the same Apple or Google Play account that made the purchase and the same app commerce account. If access still does not appear, include the approximate purchase time and product name in your support request.

Manage or cancel Pro

The store where you subscribed bills and manages your subscription. Open Apple subscription management on iOS or Google Play subscriptions on Android to change or cancel it. Deleting the app or a Shake & Scream account does not cancel a subscription.

Request a refund

Apple handles App Store refunds. Visit Report a Problem or contact Apple Support. For Google Play purchases, follow Google Play's refund instructions. Applicable consumer rights still apply.

Motion or sound does not react

• Confirm that the app is awake and the selected mix contains that motion.
• Check media volume and the current audio output.
• Stop and reopen the app if audio was interrupted by another app.
• Never throw or strike the phone to test a reaction.

Privacy and account requests

For privacy questions or help deleting a commerce account, email support@shakeandscream.app. You can also follow the account deletion instructions.